Our belief is that if we focus on making work a fun place, where they are incentivized to learn and grow every day– and be accountable for their growth– then our employees will naturally be absolutely amazing. And that has been our experience. Can you imagine the drudgery of knowing that the absolute BEST you could ever be is a washer of glass? It is a depressing thought. That is why our employees are seeking “higher learning” and the rewarding experience of being your most caring service company you have ever dealt with.
Sure, we supply our guys with state of the art equipment, and German-engineered tools. We even give them the coolest booties you’ve ever seen, even NAVY approved! But it’s the smile, the true care for you as the customer that cannot be mimicked by others. It’s the genuine understanding of your busy lifestyle and knowhow to accommodate it that really stands out from the rest. Our employees are not laborers. In fact, I’m about to share with you the general schema and even some details of our certification program that ensure that their minds are sharp, and their hearts are in the right place to work for a “Customer service company… that just happens to do windows!”
Here is the outline for field workers (We have a similar, but different program for our office staff):
2-Star certification: You have figured out how to start doing your job. Your job isn’t scary anymore, you are becoming more independent (you can work alone for a short period of time). Some examples of things that must be done for this certification level (But not all):
3-Star Certification: You are beginning to master what it means to do your job. You are so comfortable doing your job that now you can interact freely with the customers and look like a professional without even trying. Now you will begin becoming “interdependent” meaning that even though you could work alone, you are not selfish, you have reached a new level where you can care for, and take care of other employees. Some examples of things that must be done for this certification level (But not all):
4-Star Certification: Most companies would never be willing to take employees to this level. You are now learning skills that will set you apart from your regular competition. You are learning true skills that business owners must know to be successful. You are rising above the level of professional, and becoming an expert. You are moving from the level of service provider (any old window cleaning company) to the level of Customer Service Provider. You will find more meaning in your job than ever before. You will find that you are very inspired and ready to start leading others. You will qualify to be promoted to a Field Manager. Some examples of things that must be done for this certification level (But not all):
5-Star Certification: You are moving into the position of a true leader and ready for more high responsibility and growth within the company. Your job reaches a whole new level of potential. All of your patches are complete, but you are just beginning your career toward loftier and more prestige. There will be ongoing education, and you are ready for that at this point. You can be trusted to train others. You will have a legacy in the company as one of the greats. Some examples of things that must be done for this certification level (But not all):
Our certification program is in place for 2 reasons: It yields a better worker & it yields better people. For these 2 reasons, we are committed to the program. It blesses the lives of our customers and makes 5 Star Window Care a place where employees are learning and growing more every day.